Shipping and Returns

Shipping Policy

ThermalWares currently offers free shipping to the countries listed below:

Countries
Hong Kong, Japan, Malaysia, Taiwan, Thailand, Singapore, South Korea

We do not ship to countries not listed above although you may be able to add the item to your cart. You will not be able to complete the checkout process as no shipping method will be available.

Some countries may impose certain charges like customs duties, taxes and country specific fees, which fluctuate by country and by order value. The customer is responsible for such fees and any additional local taxes, value added tax, GST, tariffs and/or import duties that may be imposed by the receiving country.

Shipping Time

We ship Mondays to Fridays, excluding holidays. The shipping cut-off time is 12pm (GMT+7). Orders placed after 12pm (GMT+7) will be processed the next business day. The estimated time of arrival, including the processing time, will be about 10 to 15 business days. The shipment may be delayed by weather, local holiday, customs inspection or other unforeseen circumstances. We seek your kind understanding should such delays occur.

Tracking

You will receive a shipping confirmation email with the tracking information as soon as your order has been shipped. If you have registered for a customer account with us, you can also access the tracking information through your order details in “My Account” page.

Returns Policy

We only accept returns for damaged, faulty or incorrect items. Upon delivery, please check the contents of the packages and inform us of any discrepancies at the earliest opportunity.

We strive to ensure all your purchases reach you in perfect condition. If the item is damaged upon receipt or is incorrect, please notify us within 2 days upon receipt of your order.

In the unlikely event that you receive a faulty item, please notify us within 5 days upon receipt of your order.

We will advise on how best to proceed for the above scenarios. We will provide you with further instructions on how to return your order (including the shipping address to which you can send your parcel).