Frequently Asked Questions

Personalization

Products that can be personalized will have an engraving option on the product page. Except for Stainless Steel Dinnerware Set, Double Walled Insulated Bottle, Vacuum Flask Classic Wave Design and Children Water Bottle Accessories, all other BeddyBear products can be personalized.

For the time being, we are offering FREE laser engraving to personalize the products that you pick. This offer will be for a limited time period only.

Your product will be laser engraved with name, initials or words of your choice, either on the product body or cap. All you need to do is to indicate the name, initials or words in the “Engraved Text” box in the product page. The color of the engraving will be in metallic gray. We do not offer color or design-your-own personalization at this time.

The maximum number of characters, including spaces, that can be engraved is 40 on the product body or 25 on the cap. However, it will still be subject to the amount of empty space on the product that is available for engraving. If there are many characters to be engraved in a limited space, our supplier may choose a smaller font size and will arrange the characters in the best way possible. If the personalization can only be on the cap, please refrain from engraving long characters. Name initials will be ideal.

As the engraving machine has its inbuilt standard fonts, you will not be able to choose another font at this time.

As most of the products are decorated with prints, our supplier will arrange the characters and/or pictures in the available empty space in the best way possible. 

As all personalized products are customized according to customers’ requests and cannot be resold to another party, we do not accept any returns or exchanges. We only accept returns for damaged, faulty or incorrect items. Please refer to our Returns Policy for more details.

International Shipping

We currently ship to the following countries:

Hong Kong Taiwan
Japan Thailand
South Korea Singapore
Malaysia  

Please refer to our Shipping Policy for more details.

We offer free shipping to selected countries only. Please refer to our Shipping Policy for more information.

Payment and Discounts

We accept major credit cards including Visa, MasterCard and American Express. We also accept PayPal for your convenience. We do not accept cash or checks.

All products in Thermalwares.com are in USD. 

Please click on “Register” at the top of this page to register an account with us. As a bonus, you will receive a special discount code via email upon registration. You can also subscribe to our newsletter at the bottom of this page to receive a discount coupon as well as be kept in the loop for the latest coupons and sales.